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Remote Service Delivery Benchmark
3 maart 2021 van 4:00 pm tot 5:00 pm
Webinar: Remote Service Delivery Benchmark – Are you achieving best in class performance in remote service delivery?
Since the start of the Covid-19 crisis, service organisations have been forced to help customers remotely more often, instead of sending a service technician. The normal way of working has changed completely and a technician is only sent when strictly necessary. This shift has forced many changes in the way of working, the competencies of service personnel and in information systems.
The big question for service managers is when the optimal performance level in remote service is reached, because there is little or no reliable benchmark data available. Noventum has conducted an in-depth benchmark research to determine the results achieved and the effect of training, best practices and investing in information systems. The conclusions from this research will be presented during this webinar.
The benchmark survey is still ongoing and can be completed here: https://www.noventum.eu/events/service-benchmark-research-project .
Participants will receive the benchmark report and conclusions on what best in class companies have achieved and what are the most effective measures to improve remote service delivery models.